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Knowledge base · 4 answers

Care & migration: quick answers

Maintenance, backups and moves.

Beginner3 min

How often should a website be updated?

Security updates should be applied as soon as they are released and tested. Everything else should be reviewed at least monthly.

Steps

  1. Monitor for security releases
  2. Test updates on staging
  3. Apply critical patches within days
  4. Review all dependencies monthly

Related: Care & Maintenance

Beginner3 min

What should a website backup plan include?

Daily automated backups of files and databases, stored off-site, with restores tested regularly.

Steps

  1. Back up daily and keep 30 days
  2. Store copies in a separate location
  3. Test a full restore every quarter
  4. Write down the recovery steps

Related: Care & Maintenance

Intermediate5 min

How do I plan a website migration?

Audit what you have, map it to the new platform, rehearse on staging and switch over in a planned window with a rollback plan.

Steps

  1. Inventory content, data and URLs
  2. Map everything to the new platform
  3. Rehearse the migration on staging
  4. Cut over, then monitor for 30 days

Related: Website & CMS migration

Beginner3 min

What does an SLA cover?

A service-level agreement sets response and resolution times for issues of different severity, the hours of cover and the uptime target.

Steps

  1. Define severity levels
  2. Agree response times for each
  3. Agree hours of cover
  4. Review performance monthly

Related: Care & Maintenance

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