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Website maintenance and care plans: a named team that keeps it secure and running

Our care plans cover hosting, uptime monitoring, security patching, tested backups and a monthly bank of improvement hours, on a monthly fee. We also take over sites and apps built by other teams, starting with an audit.

Typical timeline
Ongoing
Your quote
Fixed, in writing
Get a free quote →Book a call
Good for
Anyone with a live website or app and no one looking after it.

Who it’s for, and who it isn’t

A good fit
  • Anyone with a live website or app and no one looking after it.
  • No one can say when the site was last updated
  • The developer who built it has moved on
Probably not for you
  • Sites on a hosted builder where the platform already handles updates
  • Anyone looking for ad-hoc hourly fixes with no plan

What changes

✕BeforeNo one watching updates, security or downtime.
✓AfterA named team that patches, monitors and improves it every month.
For the people using it
  • A site or app that is up and fast every time
  • Bugs fixed before most people notice
For your business
  • One fixed monthly fee, no surprise invoices
  • A monthly report on uptime, fixes and improvements
The guide

What website and app maintenance should include

Software does not stay finished. Frameworks release security patches, certificates expire, plugins break after updates and hosting needs watching. Without someone looking after it, a site gets slower and riskier every month.

Our care plans cover managed hosting, uptime and error monitoring, security patching, tested backups and a bank of improvement hours. We also take over systems built by other teams, starting with an audit so you know exactly what you have.

Signs you need this

  • No one can say when the site was last updated
  • The developer who built it has moved on
  • You heard about downtime from a customer
  • Small changes take weeks to get done
Try it · Care check

Is anyone really looking after your site?

Tick what you know is true today. Be honest; nobody’s watching.

0 / 5
basics covered
High
risk of an avoidable outage
5 / 5
covered by every care plan
Running without a safety net

Each unticked box is a common cause of downtime or a security incident. Every care plan covers all five from day one.

Ask us about your result →Book a call →

What’s included

Scope, price and timeline are fixed in writing before work starts.

  1. 01Managed hosting
  2. 02Uptime and error monitoring
  3. 03Security patches and updates
  4. 04Daily backups
  5. 05Monthly report and improvement hours

Plans that grow with you

Ongoing design, development and maintenance on a monthly plan. These are examples; every plan is shaped around your systems and quoted for them.

Seedling

Startups and small teams
  • Website or landing pages
  • Hosting, updates & backups
  • 1 active request
  • Weekly check-in
Get a free quote

Canopy

Growing brands
  • Everything in Seedling
  • Micro apps & integrations
  • Uptime monitoring
  • 2 active requests
  • Dedicated lead
Get a free quote

Rainforest

Scale-ups and enterprise
  • Dedicated product squad
  • App / SaaS / platform development
  • SSO, security reviews & service levels
  • Flexible request capacity
Get a free quote

How it works

  1. Week 1

    Audit

    Code, hosting and security reviewed under NDA.

  2. Weeks 2–3

    Handover

    Runbooks, credentials and knowledge transfer from your current team.

  3. Month 1

    Stabilise

    Urgent patches, monitoring and backups in place.

  4. Ongoing

    Run & improve

    Fixes, updates and a monthly report on uptime and hours used.

Risks we remove

What usually goes wrong with care & maintenance projects, and what we do about it.

01

Finding out about downtime from a customer

Uptime and error monitoring alert named engineers, not an inbox.

02

Backups that do not restore

Restores are tested on a schedule, and the result is in your monthly report.

03

Surprise invoices

One monthly fee, with the hours bank and response times written into the plan.

Worked example

What the first month looks like

Week one is an audit under NDA: code, hosting, dependencies, backups and access. You get a written list of risks, ordered by urgency.

Weeks two and three cover handover: credentials move into a vault, runbooks are written and monitoring goes live. From then on, patches are applied on a schedule and you get a monthly report on uptime, fixes and hours used.

An illustrative example of how we would run this kind of project, not a client case study.

Technology we use
SentryCloudflareAWSAzureGitHub ActionsUptime monitoring
Have a project like this?
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Ways to keep a site maintained

Ad-hoc freelancerHourly agencyCare plan
MonitoringRarelySometimesIncluded
Response timesBest effortVariesWritten into the plan
CostUnpredictableBilled per hourMonthly fee
Monthly reportNoSometimesYes
Free quote · no obligation

Talk to a Care and Maintenance specialist this week.

Leave your email and a line about what you need. We reply with questions or a price range. Prefer to talk? Book a free 30-minute call.

No spam. One reply from a real person.

Care & Maintenance: questions, answered

What is included in a care plan?
Hosting, monitoring, patching, backups, a monthly report and improvement hours. Higher tiers add faster response times and named engineers.
Can you look after a site another agency built?
Yes. We audit the code, hosting and security first, fix anything urgent, then maintain it on a monthly fee. See agency takeover for how the handover works.
How fast do you respond if the site goes down?
It depends on the plan you choose. Response times for each severity level are written into the agreement.
How does pricing work?
After a free scoping call you get a written proposal setting out the scope, the cost and a planned timeline, so you know what you are agreeing to before work starts.
Do I keep ownership of my site?
Yes. Code, content and accounts stay yours, in accounts you control. We work with delegated access.

Another question? Email us or book a free call.

Further reading
Guide · Care & migrationHow to take over a website from another agency: a handover checklistKnowledge base · Care & migrationHow often should a website be updated?Knowledge base · Care & migrationWhat should a website backup plan include?Knowledge base · Care & migrationWhat does an SLA cover?Guide · Care & migrationStill on .NET Framework? A practical upgrade plan
Blog →Knowledge base →

Often paired with

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Migration

.NET & Web Forms migration

.NET Framework and Web Forms to .NET 10.

Migration

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On-premise servers to AWS or Azure.

Build

Web Development

Fast, accessible, SEO-ready websites that convert.