Complaints procedure

How to complain

Email contact@palmleavesagency.com with “Complaint” in the subject line. Tell us what happened, when, and what you would like us to do.

What happens next

1. We acknowledge your complaint and tell you who is handling it.
2. We look into it and send you a full written response. If it will take a while, we tell you why and when you will hear from us.
3. If you are not satisfied with our response, ask for it to be reviewed by someone senior who was not involved.

Complaints about personal data

Complaints about how we use your personal data follow the same steps. If you remain unhappy, you may be able to complain to the data protection authority where you live. See our privacy notice.

Records

We keep a record of every complaint and how it was resolved, and use them to improve how we work.