Reviews and testimonials policy

How we collect reviews

• We ask clients to review us on independent platforms such as Clutch, which verifies reviews by interviewing the client.
• We ask every client, not just the happy ones. We never filter who is asked based on how we expect them to respond.
• We do not offer payment, discounts or gifts for reviews. If that ever changes, any incentivised review will be clearly labelled.

Testimonials on this website

• We only publish testimonials from real clients, with their written permission to use their name, role and company.
• We keep the original wording, the permission and the client’s contact details on file, so we can show the testimonial is genuine.
• We only correct spelling or shorten for length with the client’s agreement, and never change the meaning.
• We do not mark up our own testimonials as review ratings for search engines.

Ratings and claims

Any rating we show links to its source and states how many reviews it is based on. Any number we publish about our work (for example a result we achieved for a client) is backed by evidence we hold.

Negative reviews

We do not remove, hide or suppress negative reviews we have the ability to publish or moderate. We reply to them politely and try to put things right.

Reporting a concern

If you think a review or testimonial about us is not genuine, email contact@palmleavesagency.com. We will investigate and remove anything we cannot verify. See also our complaints procedure.